SHOPPING WITH US 

Ordering at  www.paulaschoice.in is easy. Just select the items you want & add them to your cart.  Enter your shipping address and payment information before you proceed to payment. 

NO, you do not need to register on the site to place an order. You can check out as a guest. However, if you register on the site and then place an order, you can access your order records and order history in future.

Click on ‚ÄėMy Account‚Äô, enter your username and the password and login to your account.Click Account Information and change the displayed email address and save the record.

There are various benefits of creating an account on www.paulaschoice.in . Not only can you get more details about your order, but you also register to get information on promotions and products, special offers to registered customers. 

Once you create an account, you also will not be required to input for address for every new order, unless you wish to ship your order to an alternative address, or you wish to update your address. . In addition, once logged in, you can review your order history for all prior transactions on your account. . 

Net Distribution Services Pvt. Ltd is the authorized online retailer of Paula’s Choice in India andis authorizedby Paula’s Choice LLC to sell all its brand products that have been imported by Tiger Pug Commerce Pvt Ltd as the authorized importer.  The products are then sold to consumers through Net Distribution Services Pvt Ltd

Paula’s Choice products are currently available only online in India.

Step 1: You will receive an order confirmation via Email and SMS through the phone number and email address you have registered on the Paula’s Choice site.   

Step 2: Once  the order is shipped, you will receive an additional  email and SMS message via  your registered number. Which will include   tracking details for your order. 

In addition, you may  also log into your account and view the order status and shipping details once the order has been shipped . 

Paula’s Choice works hard to ensure adequate stock for all our valued clients who shop with us or our Authorized Retailers. Bulk orders restrict our clients access to products by reducing available inventory and are sometimes directly connected with unauthorized reselling.

Our brand reputation is built on making sure that our products are effective and work to address many skin types and concerns. Our proprietary formulas are a very important part of our business. This is why we do not allow third party resellers to distribute our products unless approved by Paula's Choice Skincare.

PAYMENT INFORMATION 

For payment related information please refer to the Payment Delivery and Returns Policy

In case of a payment failure, please retry and ensure informationyou have entered in the payment gateway is accuratei.e., account details, billing address, password (for net banking).  In addition, please be sure your Internet connection is not disrupted in the process.If your account has been debited after a payment failure, it is normally credited back to your bank account within 7 business days. You can write to us on our contact page (url link) with your order number for any clarification.

Yes, you can pay through net banking. You need to select net banking as an option on the checkout page and you will be redirected to the payment gateway. You will need to select net banking, the bank you wish to pay from, and make the payment.

No . We currently do not offer Equated Monthly Installments or Buy now Pay Later .If this is available at ant any time, it will be mentioned at the Check Out and Payment Page 

CANCELLATION AND RETURNS 

We usually do not accept changes in the order once they are placed. However,if changes are communicated within 24 hours of the order placement, we will do our best to ensure to make the change in the order.The ability to make the requested changes  are at the sole discretion of Net Distribution Services Pvt. Ltd.

Orders can be cancelled within 4 Hours of placing the order. To cancel your order, kindly write to us through the Contact Us Section or on the email provided with your name, order number, order date and your mobile number. Our team will call you and confirm the cancellation.

Paula’s Choice believes in total customer satisfaction. If you have made a purchase of any of our full-sized products and would like to return these, you may do so within 14 calendar days from the date you received them. In case of unopened products this limit is 30 calendar days. You would need to arrange to send these products at your cost to us by registered post or by an established courier company that provides you an airway bill. 

For more details, please refer to the Payments, Delivery and Returns Policy 

Refunds are credited back to the same payment method which was debited at the time of making your order payment. The process generally takes 7-14 working days depending on the bank and the payment gateway. 

Please note that Net Distribution Services Pvt Ltd  does not have influence on the timelines of payment re-imbursement. The refund normally will be credited back to the payment method you used when placing your order unless the bank or payment gateway used has different credit reimbursement policies.    

In case of order cancellations within the allowed time limit as mentioned in the section on ‚ÄėHow can I cancel my order‚Äô¬† you will receive email¬† from Net Distribution Services Pvt Ltd related to the processing of your refund. To know whether you have received a credit of the refund amount you would need to check with your credit card or debit card issuer or bank.¬†¬†

Once products are delivered to you as per the original order, there is no exchange possible. You may return the products within the stipulated timelines and at your cost and get a refund. And place a new order for your revised requirements. 

All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 2 business days and a refund will be processed immediately in case you wish to cancel the order.

SHIPPING

We deliver across the country to over 10000 Postal codes. These deliveries are made through reputed courier companies. Since there is a constant addition of postal codes, the exact number might vary from time to time.

The general delivery timeline is 3 to 5 business days (metro cities) and 5 ‚Äď7 business days (non-metro cities) depending on the delivery address pin code.

Deliveries are made through third party courier companies. All deliverable postal codes are prepopulated in our system to ensure that we take orders that can be serviced. In case the postal is not serviceable by the courier companies, you will get an error message at the checkout.  

These serviceable postal codes are dynamic in nature and can change without prior intimation / updation on the site. Hence there can be a chance that an order goes through but later the postal code is no longer serviceable. 

Please refer to the checkout page for delivery charges 

We use 3rd party courier companies for deliveries. Most courier companies generally attempt 3 times to deliver the products. They also leave a note for a call back in case the door is unanswered. The courier company itself may leave an intimation for you or may call you to check for a time convenient to deliver in case they don’t find you at home. Please contact the courier company at the earliest and give them a delivery time that will suit your schedule.